The Value for Symetra

In yesterday's post, I described Symetra's phased approach to implementing their Business Process Management system. No matter how smooth the implementation, the bottom-line benefits must be there. So what are their results to date?

• Increased application processing capacity by 30%
• Reduced application processing time by over 3 days
• Decreased the need for temporary staff
• Faster and more effective customer service
• Shortened the time to train employees
• Improved employee satisfaction by making them more efficient in their activities
• Increased the ability to respond to process changes related to business strategy

In addition, they are no longer in constant reactive mode, "putting out fires." Now, goals are driving the process through the automatic work assignment. To learn more about Business Process Management and how your organization may benefit from a BPM solution, check out BPMInstitute.org, an independent resource for BPM information.